Civil Service Tests Study Guides

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Civil Service Test Study Guides General Skills If you're looking for a job in one of the larger states go to our State Guides. Guides with reader recommendations are in bold. More guides are available for a number of careers at Civil Service Test Guides. Customer Service Following Directions Test Taking Skills Memory Reasoning/Decision-Making Click here for help with math and English.
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CUSTOMER SERVICE Sample civil service written questions from the State of Louisiana for customer service and human relations. Customer Service 101: Basic Lessons to Be Your Best, Renee Evenson, 1997 Customer Service For Dummies®, Karen F. Leland, 1999 - RECOMMENDED Delivering Knock Your Socks Off Service, Kristin Anderson, 2002 FOLLOWING DIRECTIONS Sample civil service written questions from the State of Louisiana for following instructions/directions GENERAL TEST SKILLS Arco General Test Practice for 101 U.S. Jobs (5th Ed) 2000 The Great Big Book of How to Study, Ronald W. Fry, 1999 - RECOMMENDED The Secrets of Taking Any Test (Basics Made Easy), Judith N. Meyers, 1997 MEMORY The Memory Book, Harry Lorayne, 1996 - RECOMMENDED Your Memory: How It Works and How to Improve It, Kenneth L. Higbee, 2001 REASONING/DECISION-MAKING Sample civil service written questions from the State of Louisiana for decision making, inferences, and reasoning and problem solving Customs and Border Patrol study guide on Logical Reasoning, Critical Thinking and Job-Related Skills (deductive reasoning and inductive reasoning including statistical reasoning and estimating probability). Although focused on border patrol activities, provides detailed discussion and practice questions with answers and explanations.