Clerical, Court Reporter, Notary and Secretarial

Can't find a test guide for a supervisory position?  Get these supervisory guides and references:

• 13 Fatal Errors Managers Make and How You Can Avoid Them, W. Steven Brown, 1999
  Practical, proactive approach to supervision and management.  
• The First-Time Manager, Loren Belker, 2005
  From the American Management Association, this guide covers leadership, motivation, discipline, and other tricks of the trade that are required of anyone in a supervisory position. 
• Skills for New Managers, Morey Stettner, 2000
  Specific answers for hiring new employees; delegating work efficiently; dealing with stress; communicating effectively with your employees; how to master mentoring, leadership, and coaching styles.  Includes bulleted lists, checklists and definition of terms.
• Complete Interview Guide with Supervision Guide
  From job-interview.net, the Complete Interview Guide with 200+ possible interview questions on supervision including behavioral/situational questions. Plus, answers to the toughest supervision interview questions.
• What Makes A Great Manager? 
  Management and supervision guide with tips, answers and free resources.  A good resource for situational questions.

Need more for a specific subject such as word problems and math?  Click here for guides and free help for the most difficult test areas

• New York State Civil Service Study Guides for clerical positions.

• Clerical practice test from the County of Los Angeles includes questions on filing, checking for errors and basic arithmetic.

• Clerical study guides from the Illinois State Universities Civil Service System including basic information technology questions such as e-mail, spreadsheet and word processing.

• State of Louisiana has sample test questions for Clerical/Office/Administrative Support Test - typist, secretary, word processor operator & data entry jobs.  Click on "Sample Test Questions" on the left and you'll find sample questions by job and by subject.

• State of Delaware offers sample questions for Administrative and Secretarial positions, Data Entry Technician and Clerical positions.

• Amby Duncan-Carr offers clerical practice tests including spelling, following directions, sorting and spelling.

• Free practice typing tests from TypingCertification.com and the Illinois State Universities Civil Service System.

REFERENCES

1. Administrative Assistant's & Secretary's Handbook, James Stroman, 2007

2. Complete Office Handbook (3rd ed.), Susan Jaderstrom, 2002

3. The Valuable Office Professional: For Administrative Assistants, Office Managers, Secretaries, and Other Support Staff, Michelle Burke, 1996 

CLERICAL

1. Beginning Clerical Worker, Jack Rudman, 2002

2. Civil Service Clerical Examinations, Jerry Bobrow, Barron's, 2005

3. Executive Assistant, Jack Rudman, 1991

4. File Clerk, Jack Rudman, 2002

5. Master the Clerical Exam, (5th Ed), Eva Steinberg, 2006

6. Personnel Clerk, Jack Rudman, 1983

7. Principal Personnel Clerk, Jack Rudman, 2002

8. Research Aide, Jack Rudman, 1989

9. Senior Clerical Series, Jack Rudman, 1997

10. Mastering Computer Typing: A Painless Course for Beginners and Professionals, Sheryl Lindsell-Roberts, 1995

11. TypingMaster/SpeedSkin Edition: Includes PC Keyboarding Cover

COURT/JUSTICE CLERK

1. Jailer Clerk, Jack Rudman, 1977

2. Law Clerk, Jack Rudman, 2000

3. Law Library Assistant, Jack Rudman, 2006

4. Supervising Court Office Assistant, Jack Rudman, 2006

COURT REPORTER

1. Brief Encounters: A Dictionary of Briefs and Phrases for Court Reporting, Laurie Boucke, 2006,   RECOMMENDED

CUSTOMER SERVICE

1. Call Center Representative, Jack Rudman, 2006

2. Customer Service 101, Renee Evenson, 2005

3. Customer Service For Dummies®, Karen F. Leland, 2006

4. Delivering Knock Your Socks Off Service, Kristin Anderson, 2006

5. Customer Services Representative (Career Examination Series), Jack Rudman, 2006

LIBRARY

1. Library Clerk (Career Examination Series), Jack Rudman, 2000

LOGISTICS

1. Inventory Control Clerk, Jack Rudman, 2003

MEDICAL/ACTUARIAL

1. Medical Records Clerk, Jack Rudman, 2004

2. Principal Actuarial Clerk, Jack Rudman, 1982

3. Senior Actuarial Clerk, Jack Rudman, 1994

NOTARY PUBLIC

1. Notary Signing Agent - Certification Home Study Course, National Notary Association, 2004

2. Notary Public Handbook: A Guide for New York (4th Ed.), Alfred E. Piombino, 2002