More Resources

What Makes A Great Manager?
Supervision tips and free resources.  Answers to supervision and management situations.

Winning cover letters and resumes lead to winning interviews - Try the recommended resources below:

Federal Job Resume writing services with a 100% guarantee.

Court

Testing for most civil service jobs happens only periodically and sometimes as little as once every two years.  An exam may consist of one test or a number of different tests.  Note that once you pass the test and you're on a civil service list, you'll be interviewed to determine if you receive a job offer.  Make the most of your opportunity with the resources below.

• Sample Questions

• Practice Interviews

• Test Guides

• Management/Supervision Positions

Need help for a specific subject such as word problems and math?  Click here for guides and free help for the most difficult test areas.

The most often requested study guides are listed below.  If you don't see the guide that you're looking for, enter the title of the job in the search box below.

Free administrative professional practice interviews from job-interview.net:

1. Administrative Secretary 

2. Head Clerk & Secretary

3. Executive Assistant

4. Executive Office Administrator

5. Receptionist - Appointments

6. Typist

• Complete Interview Guide
  Learn how to answer questions so that no matter what an interviewer asks you, you'll be calm, cool, and confident with 3 practice interviews.

SAMPLE QUESTIONS

• New York State Civil Service Study Guides for clerical positions.

• Clerical practice test from the County of Los Angeles includes questions on filing, checking for errors and basic arithmetic. 

• Clerical study guides from the Illinois State Universities Civil Service System including basic information technology questions such as e-mail, spreadsheet and word processing.

• State of Louisiana has sample test questions for Clerical/Office/Administrative Support Test - typist, secretary, word processor operator & data entry jobs.  

• Amby Duncan-Carr offers clerical practice tests including spelling, following directions, sorting and spelling.

• Free practice typing tests from TypingCertification.com and the Illinois State Universities Civil Service System.

TEST GUIDES

Court Clerk

1. Jailer Clerk, Jack Rudman, 2000

2. Law Clerk, Jack Rudman, 2000

3. Law Library Assistant, Jack Rudman, 2010

4. Supervising Court Office Assistant, Jack Rudman, 2010

Court Reporter

1. Brief Encounters: A Dictionary of Briefs and Phrases for Court Reporting, Laurie Boucke, 2006,   RECOMMENDED

2. Brief Encounters: A Searchable Database of Briefs and Phrases for Court Reporting Version 4 (CD-ROM), Laurie Boucke, 2006   

Notary Public

1. Notary Loan Signing Agent - Comprehensive Certification Course & Reference Manual: Including Over 50 Sample Loan Documents, Nancy Oram, 2010

MANAGEMENT/SUPERVISION POSITIONS 

• The New Leader's 100-Day Action Plan: How to Take Charge, Build Your Team, and Get Immediate Results, George Bradt, 2011
  The New Leader's 100-Day Action Plan will help ensure that you achieve all of your goals in your next leadership role by implementing an effective plan, starting even before Day One.

• The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Michael Watkins 2013
  A hands-on guide for moving successfully into a new role.  Walk through the transition as Watkins identifies the most common pitfalls new leaders encounter and provides tools/strategies for how to avoid them. 

• Skills for New Managers, Morey Stettner, 2013
  Specific answers for key responsibilities including delegating work, communicating effectively, mentoring, leadership, and coaching.  Includes bulleted lists, checklists and definition of terms.

• 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, Paul Falcone, 2009
  Covering everything from substandard performance reviews to personal hygiene to termination meetings, this guide helps managers on what to say and how to say it.  Good resource for test questions regarding frequently encountered supervision situations.

• Complete Interview Guide with Supervision Guide
  From job-interview.net, 200+ possible interview questions on supervision including behavioral/situational questions. Plus, answers to the toughest supervision interview questions.