Emergency Medical & Dispatch

Guides with reader recommendations are in bold.

• 13 Fatal Errors Managers Make and How You Can Avoid Them, W. Steven Brown, 1999
  Practical, proactive approach to supervision and management.  
• The First-Time Manager, Loren Belker, 2005
  From the American Management Association, this guide covers leadership, motivation, discipline, and other tricks of the trade that are required of anyone in a supervisory position. 
• Skills for New Managers, Morey Stettner, 2000
  Specific answers for hiring new employees; delegating work efficiently; dealing with stress; communicating effectively with your employees; how to master mentoring, leadership, and coaching styles.  Includes bulleted lists, checklists and definition of terms.
• Complete Interview Guide with Supervision Guide
  From job-interview.net, the Complete Interview Guide with 200+ possible interview questions on supervision including behavioral/situational questions. Plus, answers to the toughest supervision interview questions.
• What Makes A Great Manager? 
  Management and supervision guide with tips, answers and free resources.  A good resource for situational questions.

Here are additional resources:

• Interview Tips, Strategies and Sample Questions from Job-Interview.net

ASSESSMENT CENTER

1. How to Promote Yourself: A Guide to the Assessment Center Process, Keith M. Hilgenfeldt, 2000 - RECOMMENDED

2. The Assessment Center Handbook for Police and Fire Personnel, Charles D. Hale, 2004 - RECOMMENDED

EMERGENCY DISPATCH

1. 911 Operator (Career Examination Series), Jack Rudman, 2005 

2. Master the Emergency Dispatcher/911 Operator Exam, (3rd Ed.), Arco, 2009

3. Public Safety Dispatcher l (Career Examination Series), Jack Rudman, 2006 

4. Telecommunicator I and II (Exam Prep), Ben Hirst, 2008

EMERGENCY MEDICAL TECHNICIAN/PARAMEDIC

1. Advanced Medical Life Support (3rd Edition), Twink Dalton, 2006

2. Emergency Medical Responder: First Responder in Action with Student CD-ROM, Student DVD and Pocket Guide, Barbara Aehlert, 2006

3. Ambulance Medical Technician Supervisor, Jack Rudman, 2007

4. Barron's Paramedic Exam with CD, Mark Marchetta, 2008 

5. Drug Guide for Paramedics (2nd Ed), Richard Cherry, 2006

6. EMS Field Guide: ALS Version, Paul Lesage, 2008 - RECOMMENDED

7. Mosby's Paramedic Refresher and Review - Revised Reprint: A Case Studies Approach, Alice Dalton, 2006 - RECOMMENDED

8. Paramedic Exam, 3rd ed., Learning Express, 2006

9. PHTLS Prehospital Trauma Life Support (Phtls: Basic & Advanced Prehospital Trauma Life Support), NAEMT, 2006 

10. SUCCESS! For The Paramedic (Complete Review), 4rd ed., Richard Cherry, 2007 - RECOMMENDED